CUSTOMER SERVICE
We are here to help and answer any question you might have. We look forward to hearing from you.
FAQs
1. What is your return policy?
If you receive a damaged product or there’s a manufacturing error, please contact us within 14 days of delivery for a free reprint or a full refund. For more details, please refer to our Return Policy.
2. How long does it take to process my order?
Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.
3. What shipping methods do you offer?
We offer several shipping options, including standard and expedited shipping. You can view the available methods and rates during the checkout process.
4. Do you ship internationally?
Yes, we ship to select international locations. Please note that additional customs duties and taxes may apply, which are the responsibility of the customer.
5. How can I track my order?
Once your order has shipped, you will receive an email with tracking information. You can use this information to monitor your shipment's status.
6. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order is processed, we may not be able to make changes.
7. What if my item arrives damaged?
If your item arrives damaged or there is a manufacturing error, please contact us within 14 days of delivery with photos and details. We will assist you with a free reprint or a full refund.
8. What payment methods do you accept?
We accept various payment methods, including major credit/debit cards and PayPal. Payment is required at the time of purchase.
9. Do you offer gift cards?
Currently, we do not offer gift cards. Please check back in the future for updates!
10. How can I contact customer support?
You can reach our customer support team at [customercare@bluevibing.ca] . We’re here to help with any questions or concerns you may have!