EXHANGE & RETURN POLICY

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At Blue Vibing, we are dedicated to providing you with high-quality graphic tees, hoodies, and sweatshirts that you will love. However, we understand that sometimes things don’t go as planned. If you receive a damaged product or experience a manufacturing error, we’re here to assist you with a straightforward and hassle-free return and exchange process.

 

 

Exchange or Returns for Damaged or Incorrect Items

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We want to ensure your satisfaction. If your item arrives damaged or has a manufacturing defect, please notify us within 14 days of delivery. Our goal is to resolve the issue as quickly as possible, and we offer the following options for eligible products:

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• Free Reprint: We can send you a replacement item at no additional cost.

• Full Refund: If you prefer, we can issue a full refund for the damaged or incorrect item.

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How to Initiate a Return or Exchange

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To get started with your return, please follow these simple steps:

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1. Contact Our Customer Support Team: Reach out to us at customercare@bluevibing.ca. Our team is ready to assist you with your return.

2. Provide Necessary Information: Include your order number and a brief description of the issue you are experiencing. This will help us process your request more efficiently.

3. Include Supporting Documentation: If applicable, please attach photos of the damaged item or the manufacturing error. This information is crucial for us to verify the issue and expedite your return.

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Additional Information

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• Original Packaging: For the return process, please ensure that any items being returned are in their original packaging. This helps us maintain quality control and ensures that your return is processed without delays.

• Processing Time: Once your return request is approved, we will process your refund or replacement promptly. Please allow up to 7-10 business days for refunds to reflect in your original payment method.

• Non-Damaged Items: Unfortunately, we cannot accept returns for items that are not damaged or defective unless required by law. Please double-check your order and reach out to us if you have any concerns.

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Customer Satisfaction

At Blue Vibing, customer satisfaction is our top priority. We appreciate your understanding and support as we work to ensure that every product meets our high standards. If you have any questions or need further assistance with your return, please do not hesitate to contact our customer support team.

Thank you for choosing Blue Vibing! We look forward to serving you again soon!